How Petersime aims to be the lifelong partner of your hatchery
Regardless of whether your hatchery is equipped with top quality incubators or the latest technologies, the key to success still lies in understanding your business and being able to solve problems that pop up along the way. That’s why Petersime continuously invests in several committed service levels to support customers and offer them qualified assistance whenever they need it.
Providing the highest quality standards worldwide
Being the world leader in the field of incubation, Petersime provides the highest quality standards for its product and services. This is a result of the continuous effort for good education and ongoing training of the engineers. From installations to troubleshooting services, customers can rely on certified professionals from the very start of their operations until the end of the life span of the incubators and beyond.
Thanks to the different training programmes and documentation, hatchery managers get the opportunity to gain extra skills and knowhow so they can put the high standards into practice themselves. The Hatchery Guidance Programme and the Operational Excellence Programme, for instance, are valuable service packs to adopt best practices at every stage of the hatching process.
Services adapted to your unique situation
Either for troubleshooting services for your existing hatchery or assistance for a new project, Petersime ensures a personal approach. As for a new project, one of the Hatchery Project Managers will act as personal project manager, supporting you from the very beginning until a year after the first chicks have hatched. For existing hatcheries, a Helpdesk Engineer is appointed to be the single point of contact for your region. In both cases, the personal involvement of the experts will make sure Petersime understands your needs and comes up with tailor-made and effective solutions.
Local & on-site assistance
With different Petersime offices on strategic locations, a wide range of services are available worldwide. Warehouses with spare parts are foreseen in different areas to ensure a quick replacement in case of a breakdown. Field Service Engineers travel around the world or in specific regions for installations and technical & incubation interventions. Next to that, the team also consists of Global Technical Supervisors and Hatchery Development Specialists to offer professional advice and on-site assistance, technical audits and hatchery performance audits included.
Accessible at all times
To use time efficiently, Petersime services are easy to request and delivered within the shortest time span possible. In case of questions, your personal engineer for your specific region and country will be directly accessible. Besides, 15.000 pages of practical information, including Petersime’s handy Incubation Guide, is available online, printed and on USB. When it comes to spare parts, 3.000 out of 10.000 product components and parts are available in the Petersime e-shop.
One partner covering many services
Although qualitative equipment is of the utmost importance in a well-performing hatchery, looking at the bigger picture shouldn’t be forgotten. By being a reliable partner, Petersime ensures a maximum business continuity of your operations. Because Petersime is able to design, deliver, install and support your complete hatchery, you only need one partner for your entire hatchery life cycle. As a result your organization will grow gradually, maximizing your profit for life.
Russian hatchery Tambovskaya Indeyka confirmed to be very satisfied: “During our cooperation Petersime approved itself as the extremely professional company comprising of skilled personnel. Petersime gets things done in a quick and effective way. Our cooperation really gave us a positive impression.”
Discover more about Petersime Customer Care Commitment™on https://www.customercarecommitment.petersime.com/.