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Performance optimization

You can reach our helpdesk around the clock by telephone, fax, or e-mail. Immediate 24/7 assistance.


When you contact us for technical support, you are assisted directly by an expert in either technology or incubation. In addition, each of these expert helpdesk agents can call upon a knowledge database that is continuously being updated. That way, you are guaranteed a fast and accurate response to your question.

  • 90% of the technical questions we receive are solved within thirty minutes
  • If necessary, we can set up remote connections with your machines to analyze the problem
  • Our helpdesk agents advise you how to get optimal results out of your incubator