First local single-stage incubation training in Malaysia
The Petersime office in Malaysia has reached its next milestone. From 5 to 7 June 2018, the Southeast Asian team organised the first single-stage incubation training in their office site in Kuala Lumpur.
A group of 9 people, mainly Hatchery Managers from Malaysian and Indonesian customers, headed to the local Petersime office to learn more about all aspects of single-stage incubation. Topics such as the functionalities of the machines, the Embryo-Response Incubation™ technologies and the hatch break-out session were of great interest to the participants.
Azmi Abdullah confirms that the event was a great success: “We really felt a lot of appreciation from the participants. Because we organized the training closer to them, they really feel that we are listening to their needs and willing to support them, even if there is no new contract around.”
Mr Pursiyono, Hatchery Manager at Patriot in Indonesia, was very positive: “This is a very good event and should be organized more often. We have the chance to gain a better understanding of the machines, inside out”.
With this training behind us, the office in Malaysia is now officially a full-fledged customer centre. It confirms that Petersime doesn’t only sell incubators, but cares about service and training for its customers too.
Petersime organizes these training programmes because it’s essential that the people who operate the machines are familiar with the technologies. The incubators can deliver a maximum return on investment, if they are used in the right way.
Bringing the training programmes to Malaysia makes it easier for Southeast Asian customers to participate, without having to travel to the other side of the world. The local Petersime team in Malaysia is already looking forward to the next training in October.