Customer expectations have evolved significantly in recent years, with fast and personalized online services becoming the standard. This trend is no different in the poultry industry. In response to these rapidly changing customer expectations, Petersime has taken a significant next step by integrating a chatbot function powered by Artificial Intelligence into the MyPetersime portal. Since June, portal users who wish to do so can use the services of our new AI-powered assistant called ‘Peter’.
Proactive customer-friendly solution, powered by Artificial Intelligence
Since our earliest days, customer-centric thinking has been at the heart of Petersime’s organization. We aim to provide the service our customers expect from us and to exceed their expectations wherever possible.
“At Petersime, we believe customer satisfaction comes from their overall experience with us, both face-to-face and online. In 2023, we launched MyPetersime, our customer portal aimed at offering a smooth digital experience for all our services and support. We recently improved the portal’s knowledge base by adding a new AI-powered chatbot to make things easier for our users,” explains Steven Lassuyt, Coordinator Helpdesk, Training & Documentation at Petersime. “The chatbot will help users navigate the knowledge base, ask questions and find information with ease.”
Save time by asking Peter
Whenever you need answers from our knowledge base, our AI-powered chatbot Peter is at your service. Whether you are working from your desk or multitasking on the go with your smartphone in hand, you can easily ask questions and get instant replies. If you urgently need to find a document, a video or a specific page in the knowledge base, Peter will track it down for you. Another advantage is that you ask your question in the language of your choice: our chatbot can communicate in any language and also translate each search result into a language of your preference. Here are some ways Peter can assist:
- Getting instant answers via your smartphone.
- Searching across the broad database for specific information.
- Quickly accessing essential documents.
- Finding additional resources such as videos, training materials, and more.
Peter is skilled at interpreting your questions and finding the most efficient ways to provide answers. However, if your query requires further assistance, you can escalate it to Petersime’s helpdesk. The system will then automatically summarize your chat and create a contact request, ensuring follow-up by our helpdesk engineer who will provide the answer to your question after further research.
Continuing the journey
At Petersime, we are committed to continually evolving and enhancing the service to our customers. In the future, we may expand our chatbot’s capabilities to other sections of the MyPetersime portal. Stay tuned as we continue to innovate and redefine the standards of customer service in the hatchery business.
If you are a customer but don’t have access to the MyPetersime portal yet, you can set up your personal account now at register.mypetersime.com.
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