Performance optimization

You can reach our helpdesk around the clock by telephone, fax, or e-mail. Immediate 24/7 assistance.

When you contact us for technical support, you are assisted directly by an expert in either technology or incubation. In addition, each of these expert helpdesk agents can call upon a knowledge database that is continuously being updated. That way, you are guaranteed a fast and accurate response to your question.

• 90% of the technical questions we receive are solved within thirty minutes
• If necessary, we can set up remote connections with your machines to analyze the problem
• Our helpdesk agents advise you how to get optimal results out of your incubator