Always connected
In an industry where problems demand rapid resolutions and ‘on time’ might be too late, you need a partner you can count on to be by your side at all times. With the 24/7 helpdesk available at Petersime, you will get assistance whenever you need it. Our worldwide helpdesk teams offer first-line support for technical issues and incubational matters. That way, you are always guaranteed a fast response.
![Petersime Customer Service Engineer](/media/240harfm/petersime-customer-service-engineer.jpg?width=1920&height=1920&v=1d99ea64c9a2330)
Benefits
- Round-the-clock assistance: Our worldwide helpdesk teams are ready 24/7 to provide remote support and organize on-site support if needed
- Personal involvement: An experienced service engineer is your personal single point of contact to help with any issue that may arise
- Tailored approach: We can set up a remote connection with your equipment – even with Augmented Reality if needed - to analyse the problem
Lifelong service and support
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On-site support
![](/media/j2gpqfs1/petersime-spare-parts.jpg?rxy=0.6040956205202964,0.48688303743426875&width=834&height=538&v=1d99a189d686f20)
Spare parts
![](/media/r4obiugp/petersime-electronic-repairs.jpg?width=834&height=538&v=1d997ccf67cb1f0)
Electronic repairs
![](/media/rl4o2h0m/petersime-training-and-service-packs.jpg?rxy=0.439199223458108,0.4230538922155689&width=834&height=538&v=1d99f8c8e302ce0)
Training and service packs
![](/media/uspjykiw/petersime-my-petersime-portal.jpg?width=834&height=538&v=1d997ccf3ea2030)
MyPetersime portal