Always connected

In an industry where problems demand rapid resolutions and ‘on time’ might be too late, you need a partner you can count on to be by your side at all times. With the 24/7 helpdesk available at Petersime, you will get assistance whenever you need it. Our worldwide helpdesk teams offer first-line support for technical issues and incubational matters. That way, you are always guaranteed a fast response

Petersime Customer Service Engineer


  • Round-the-clock assistance: Our worldwide helpdesk teams are ready 24/7 to provide remote support and organize on-site support if needed
  • Personal involvement: An experienced service engineer is your personal single point of contact to help with any issue that may arise
  • Tailored approach: We can set up a remote connection with your equipment – even with Augmented Reality if needed -  to analyse the problem
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